Frequently asked questions
What is a Drop?
A Drop is a strictly limited window where we release a unique design dedicated to a specific cultural intersection. Once the window closes, the design is archived to make room for the next drop. This is your chance to secure that specific piece of history.
When will I receive my jersey?
All orders are fulfilled 3-5 business days after the drop closes. Shipping begins immediately after fulfillment. You will receive a tracking number via e-mail once your order is on its way.
Note: Delivery times depend on destination. We will notify you the estimated delivery time once your order is processed.
International shipping outside the U.S. is available.
Which countries do you currently ship to?
We offer Free Shipping to the United States, Canada, UK, and the EU. We are actively working on expanding our global footprint and encourage fans to fill out our intake form (i.e., "Looking for Drops?") and tell us where they are located. This ensures international fans get notified the moment we start shipping to their region.
For our global community outside the US, CA, UK, and EU, please note international orders may be subject to local import duties.
Our Guarantee: We don't want anything to stand between you and your memory. If you are charged an import fee, simply pay the local authority, send a photo of the receipt to support@mymatchdayexperience.com within 10 days, and we will reimburse you. We've got you covered.
Can I return or exchange my jersey/accessories?
Yes, through our partnership with Seel. To give our community absolute peace of mind during our limited drops, we offer Seel Worry-Free Purchase protection at checkout.
How it works:
- Opt-in at Checkout: Simply select the Worry-Free Purchase option when finalizing your order.
- Easy Resolution: If an issue arises, you can file a claim directly through the Seel Resolution Center for a refund.
- Note: coverage eligibility and return windows may vary by country.
Our Archival Policy:
Because each piece in our collection is a limited-edition, made-to-order Time Capsule artifact, Matchday Experience does not hold inventory for traditional returns or exchanges. Unless covered by Seel, all sales are final.
This commitment to a Zero-Surplus model allows us to maintain the Archive's integrity and significantly reduce our environmental footprint by eliminating overproduction.
To ensure the perfect fit for your Time Capsule, please consult our enhanced Sizing Guide before completing your selection.
Is my order protected against loss or damage?
Yes, through our partnership with Seel. To give our community absolute peace of mind during our limited drops, we offer Seel Worry-Free Purchase protection at checkout.
How it works:
- Opt-in at Checkout: Simply select the Worry-Free Purchase option when finalizing your order.
- Easy Resolution: If an issue arises, you can file a claim directly through the Seel Resolution Center for a refund.
Note: coverage eligibility and return windows may vary by country. Matchday Experience provides coverage for transit issues only via Seel. In the unlikely event of a manufacturing defect, please contact us at support@mymatchdayexperience.com within 7 days of delivery with a photo and description of the issue. Your case will be reviewed for an immediate replacement.
How do I find my size?
Please consult the Size Guide on the product page alongside the benchmarks below to take the guesswork out of your order.
Practical Fit Reference
Unisex Adult Jerseys: These feature a relaxed, athletic fit, and can run slightly larger. If you prefer a tighter fit, consider sizing down.
- Male: 200lb (91kg) 6'.4'' (193cm) typically finds a L size to be the perfect fit. The M size is also an option for a tighter fit.
- Female: 120lb (54kg) 5'.3'' (162cm) typically finds a 2XS - XS size to be the perfect fit.
Heritage Booster Reversible Hat (Adults): Typically find a S/M and L/XL size to be the perfect fit.
Unisex Youth Jerseys: Adults and Kids jerseys are separate items in our studio.
Kids jerseys tend to run smaller. We recommend sizing up.
Children: 60lb (27kg) 4'.4'' (134cm) typically find a 7 size to be the perfect fit.
Youth Size Guide
Inches
Height Chest Waist
2T 36 1/4 20 1/2 20 1/8
3T 38 5/8 21 1/4 22 1/4
4T 41 22 23 5/8
5T 43 1/4 22 7/8 24 3/8
6 45 5/8 23 5/8 25 1/4
6X 48 24 3/4 26
7 50 3/8 26 27 1/8
Centimeters
Height Chest Waist
2T 92 52 51
3T 98 54 56.5
4T 104 56 60
5T 110 58 62
6 116 60 64
6X 122 63 66
7 128 66 69
What if I don't see the drop(s) I'm looking for?
Don't panic! We'll be rolling out drops throughout the upcoming months. Register your interest in our intake form (i.e., "Looking for Drops?") and select your preferred moments. We will send you an exclusive alert the moment your Unity Tribute is ready for the drop.
What if the drop I want is already closed?
Don't lose hope! While our drops are strictly limited, we monitor popular demand closely. Register your interest in our intake form (i.e., "Looking for Drops?") and select that specific intersection.
Please note that new drops take priority so we can ensure that everyone has a chance to capture their own moments. However, if the waitlist for an archived design grows large enough, we may open a final window. We'll notify you first if it makes a comeback.
Where are your products manufactured?
Our products are manufactured through a strategic global fulfillment network. We carefully select our production partners to ensure our products meet high standards for quality, durability, and fair value. By utilizing a global network, we ensure your order is produced and shipped as efficiently as possible.
Is this official sports federation or tournament organization merchandise?
No. Matchday Experience is an independent creative studio. We do not produce official kits or team replicas.
Our Unity Tribute |Time Capsule Series is a collection of commemorative archives—original designs created through our own unique artistic lens. We celebrate the intersection of heritage and the fan experience, creating wearable artifacts for the personal moments that happen when we come together.